FAQ
Basic Information
This app is primarily designed for preschool children, but early elementary school children can also enjoy using it.
Please check the latest supported OS information on our App Store or Google Play app page.
Yes, you can use it on multiple devices if Family Sharing is enabled.
You can check learning progress from the Profile screen.
Premium Plan
With the Premium Plan, you can use all features without restrictions. The number of cards and quiz variations will increase, and you can also add original cards (CUSTOM CARD).
For iOS users, you can cancel from the App Store subscription management page. For Android users, you can cancel from Google Play subscription management. Please note that we cannot process cancellations directly due to system limitations. Please also refer to the following Apple Support and Google Play Help:
Please check the latest pricing on the purchase screen. After registration, it will automatically renew unless you cancel. Refunds are generally not available after payment, so please try the free plan first and purchase only when you are satisfied.
We generally do not offer refunds, so please try the free trial first and purchase only when you are satisfied.
Troubleshooting
Please try restarting the app. Then try "Profile" → "App Settings" → "Clear Cache". If that doesn't solve the problem, please try reinstalling the app.
If you are using the Premium Plan, tap "Profile" → "App Settings" → "Restore Purchase" to restore your Premium Plan registration information to the app and continue using the Premium Plan.
Please contact us at the following email address:
contact@brain-bloom.tech